The product must be in its original condition and include all original packaging materials. We are unable to refund damaged or used items, or items without a receipt.

Re-pack the parcel securely and mail it to the following address: 
Ultimate Trains Ltd.
P.O. Box 1393 
Nanton, AB, T0L 1R0

Return shipping costs are at your own expense, except in instances of an error by Ultimate Trains Ltd.

After the returned merchandise has been accepted by us, we will refund the purchase price of the item returned minus 15% restocking fee. Your original form of payment will be credited. You may request to have your original payment kept for future purchases. 

Return credits typically take approx. 3 weeks to process.

Return Condions
Return Instructions
Return Shipping Costs
Credit Period


Showroom open by Appointment


Inquiries: 1-403 646 1190

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